IT Support Engineer (Desktop Support Services) at H-Tech Supports

Rzeszów, Subcarpathian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10/11 Administration, Microsoft 365 Support, Active Directory, Azure AD, Hardware Troubleshooting, ServiceNow, TCP/IP, DNS, DHCP, VPN, Wi-Fi, Asset Management, ITSM, Device Provisioning, Customer Service, Polish Language

Industry

IT Services and IT Consulting

Description

Location: Rzeszów, Poland Start Date: 10 August 2026 Languages: Native-level Polish & Conversational English We are currently looking for an experienced IT Support Engineer to join our team in Rzeszów, Poland. The ideal candidate will have a strong background in desktop support, excellent troubleshooting skills, and a customer-focused approach to delivering onsite IT services. Tasks Provide onsite and remote desktop support for end users, ensuring timely resolution of incidents and service requests. Install, configure, troubleshoot, and maintain Windows 10/11 desktops, laptops, and peripheral devices. Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and the Microsoft Office Suite. Manage user accounts, passwords, group memberships, and permissions using Active Directory and Azure AD (Entra ID). Perform hardware diagnostics, break-fix activities, component replacements, and coordinate warranty repairs when required. Image, configure, deploy, and provision desktops and laptops for new and existing users. Log, track, update, and resolve incidents and service requests using ServiceNow or a similar ITSM platform, ensuring SLA compliance. Troubleshoot basic network connectivity issues, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Install, configure, and support printers, scanners, mobile devices, docking stations, conferencing equipment, and other end-user peripherals. Provide support for meeting rooms and audiovisual equipment to ensure successful meetings and presentations. Maintain accurate IT asset inventory, including hardware lifecycle management, stock control, and asset tracking. Perform workstation moves, additions, changes (MAC), and equipment refresh activities. Escalate complex technical issues to appropriate Level 2/Level 3 support teams or vendors when necessary. Document troubleshooting steps, technical solutions, and knowledge articles to improve service delivery. Deliver high-quality customer service by communicating effectively with users and providing regular updates on issue resolution. Follow organizational IT policies, security standards, and operational procedures. Collaborate with infrastructure, networking, and application support teams to resolve cross-functional issues. Participate in system upgrades, office relocations, technology rollouts, and other IT projects as required. Continuously monitor and improve desktop support processes to enhance the end-user experience. Requirements 5–8 years of experience in Desktop Support. Strong knowledge of Windows 10/11 administration and troubleshooting. Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, Office Suite). Familiarity with Active Directory, Azure AD/Entra ID, and user account administration. Experience with hardware break-fix, laptop imaging, and device provisioning. Knowledge of ServiceNow or a similar ITSM tool.Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Experience supporting printers, mobile devices, conferencing equipment, and basic network infrastructure. Knowledge of asset management and inventory tracking processes. Native-level proficiency in Polish with conversational English communication skills. Strong customer service, communication, and interpersonal skills. Ability to work independently with minimal supervision. Professional, courteous, and service-oriented approach. Strong analytical and problem-solving abilities. Quick learner with the ability to adapt to the client's environment and processes

Responsibilities

Provide onsite and remote desktop support for end users, including the installation and maintenance of Windows devices and Microsoft 365 applications. Manage user accounts via Active Directory and handle hardware diagnostics, asset inventory, and network connectivity issues.