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IT Support Engineer at DNV
pune, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Incident Resolution, Troubleshooting, Ticket Management, Process Adherence, In-House Training, Testing, Knowledge Base Management

Industry

Public Safety

Description
Global Shared Services IT (GSS IT) is the DNV IT organisation responsible for delivering a wide range of IT capabilities and services to business units, corporate units, and end-users worldwide. With nearly 400 employees globally, GSS IT serves as the internal IT service provider for DNV, playing a crucial role in system evaluation, development, and integration. We are currently seeking an IT Support Specialist to join our Global Service Desk team based in Pune, India. In this role, you will: Provide exceptional customer service by resolving incidents on the first contact when possible. Ensure adherence to Service Level Agreements (SLAs). Troubleshoot system issues, multiple applications, and network problems. Prioritise and manage multiple open tickets simultaneously. Take ownership of registered cases, tracking the progress of all calls and following up with customers to ensure their satisfaction with the resolution. Follow established processes to deliver high-quality service to both internal and external customers. Provide basic in-house training to end-users. Participate in testing new releases or contribute to virtual teams in project work. Represent the service desk at team and department meetings when required. Develop and maintain your knowledge and skills, staying up to date with new processes, procedures, and developments. Contribute to and utilise the knowledge base system.
Responsibilities
The IT Support Engineer will provide exceptional customer service by resolving incidents on the first contact when possible and ensure adherence to Service Level Agreements (SLAs). They will troubleshoot system issues, manage multiple open tickets, and take ownership of registered cases.