IT Support Engineer

at  Dovetail and Slate

IT Support Engineer

• Reporting to: Head of IT
• Location: Coulsdon, Croydon
• Salary: £25k-£27k + Benefits
• Type: 37 hours per week

Dovetail and Slate are recruiting on behalf of a leading education provider based in Coulsdon, Croydon.

REQUIREMENTS

• Related IT experience
• Experience supporting MS Windows and Mac OS (desirable)
• Software and Hardware troubleshooting skills
• Experience using Microsoft 365 / ITIL v4 (desirable)
• An effective problem solver
  If this role is of interest, pleas apply to this advert with your CV.
  Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency

ROLE PURPOSE

• To handle customer requests promptly and maintain high service standards, while supporting and managing all IT systems and assets.

RESPONSIBILITIES

• Work flexibly with existing members of the IT Services team.
• Ensure that you communicate effectively within the team, to make your responsibilities transferable.
• Become accustomed to using a managed Helpdesk system and organise your work to meet the priority needs of the department.
• Be able to quickly understand requirements in order to develop relevant solutions.
• Be able to work with a wide range of internal and external clients to develop effective relationships quickly in order to provide the best service possible.