IT Support Engineer at Eeze

Birkirkara, Central Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Hardware, Software, Networking, Windows, macOS, Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack, Interpersonal Skills, Communication Skills

Industry

Gambling Facilities and Casinos

Description

Overview We are seeking a talented and experienced IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging. As we continue to expand our operations, we are seeking a talented IT Support Engineer to join our dynamic team. Main Responsibilities Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals. Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction. Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment. Complete IT inductions and on-boarding/off-boarding of employees. Administer user accounts, permissions, and access rights in accordance with company policies. Collaborate with team members to identify recurring issues and implement proactive solutions. Assist in the deployment and maintenance of software applications and updates. Liaise with 3rd party vendors, and raise purchase requests in a timely manner. Contribute to documentation efforts including user guides, knowledge base articles, and system configurations. Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements. Stay informed about emerging technologies and industry best practices to continuously improve IT support services. Requirements 2+ years of experience in an IT support role. Proficiency in troubleshooting hardware, software, and network issues. Good networking knowledge (DHCP, DNS, IP etc) Solid understanding of Windows and/or macOS operating systems. Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems. Strong interpersonal and communication skills with the ability to interact

Responsibilities

The IT Support Engineer will provide technical support to end-users on various IT issues and respond to IT support tickets while maintaining customer satisfaction. They will also install, configure, and troubleshoot IT equipment and assist in the onboarding and offboarding of employees.