IT Support Engineer

at  Ever Nimble

DO YOU GET IT?

Ever Nimble is excited to present an opportunity for aspiring IT support technicians to join our Reactive Support team in our Calgary office. This is a great chance for individuals wanting to kick start their IT career or even those looking to gain more experience to join a forward-thinking and supportive company..
So, who are we? Ever Nimble was previously named the #1 Fastest-Growing MSP globally and recently earned the title of MSP of The Year 2023! We have reached this amazing goal by doing IT a little differently. We’re not your typical IT provider that stays behind a keyboard. Customer communication is important to us, whether face-to-face or over the phone, as we really like to integrate into our customer’s businesses to truly understand how they work, We excel at uniting teams, streamlining processes, and delivering reliable infrastructure solutions. Our presence spans Swansea, UK, Melbourne, VIC, Brisbane, QLD, and our HQ is located in Perth.
Our commitment lies in keeping our clients well-informed, effectively managing priorities, and executing tasks with the utmost care, pride, and ownership. We are in search of candidates who embrace our robust approach to customer support and align with our core values.
We also make sure that we are providing the same level of care and support to our internal teams. Ever Nimble officially became certified as a “Great Place to Work” in 2022, and was very recently named in Australia’s Best Workplaces™ in Technology for 2023.

• As part of our award-winning support desk team, you’ll provide awesome first and second-line tech support to our incredible customers
• Support hardware equipment including laptops, desktops, servers, storage devices, and network devices
• Support a vast array of software across many industries
• Handle on-site visits for troubleshooting, maintenance, and repairs
• Escalate issues to senior technicians or vendors when necessary
• Maintain knowledge of the latest hardware and software trends and technologies