IT Support Engineer at Evolution

Tbilisi, , Georgia -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Windows, MacOS, Linux, User Management, Networking, Documentation, Communication, Teamwork, Problem Solving, Inventory Management, Security Principles, System Administration, Hardware Support, Software Support

Industry

IT Services and IT Consulting

Description

Company Description Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO). Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Evolution Georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. Evolution Georgia is pleased to announce a vacancy for the position of IT Support Engineer. Job Description First/Second line IT support for company internal users and contractors; Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment; Administering Windows, MAC, Linux operating systems on user devices; Managing user device environment using user device management tools; Creating and managing user accounts in Okta, AD, Azure AD, o365, and other systems; Physical network-related tasks (patching, device installation, ports assignment); Server and network equipment installation and maintenance, cable patching in data centers and server rooms; Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning; Working closely with the facility and security teams to resolve security issues; Constant development and improvements of local IT infrastructure; Providing IT assets management according to internal procedures; Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements; Timely incident resolution, escalation to third party suppliers and problem analysis and resolution; Provisioning system updates and deployments according to respective internal procedures; Performing other duties, as asked by the manager, which are related to this position or IT infrastructure; Logistics, manage inventory and equipment between locations. Qualifications Secondary (higher, special etc.) education; Good knowledge of English and Georgian (written and verbal); At least 2 year experience in supporting user IT devices hardware and software; Certification on IT systems administration/support preferred; Good communication and presentation skills; Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions; Fundamental IT skills – hardware, OS, applications, networking, security; Ability to create structured documentation; Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services; Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software; Fundamental knowledge of IT procedures and security principles. Additional Information We offer: Inclusive and diverse workplace Development oriented organizational culture Health Insurance Mobile phone with corporate service On-site Gym / Yoga lessons Fit pass with corporate service at partner companies Privilege card - corporate discounts with partner companies If you are interested, please apply by adding your CV in English until November 3, 2025 The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.

Responsibilities

Provide first and second line IT support for internal users and contractors, including troubleshooting and configuring user devices. Manage user accounts and maintain IT infrastructure while ensuring service availability and security requirements are met.