IT Support Engineer at Fairway Lawns, LLC

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

65000.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Problem Solving, Communication Skills, Windows Operating System, Mac Operating System, Hardware Troubleshooting, Networking Concepts, Office Software, Security Protocols, User Training, Documentation, Ticketing System, IT Asset Management, System Maintenance, Collaboration

Industry

Consumer Services

Description

Description Fairway Corp is a Morgan Stanley Capital Partners portfolio company and a leading provider of residential lawncare services, including weed control and fertilization, in addition to complementary services including irrigation, pest control and tree and shrub maintenance. We are currently seeking an experienced IT Support Engineer to join our team. An IT Support Engineer plays a crucial role in providing technical support to end-users within an organization. The primary responsibility is to address and resolve IT-related issues, ensuring that employees can effectively utilize technology resources. This role involves a combination of technical expertise, customer service skills, and problem-solving abilities. Looking for a team player with strong communication skills, good customer service and experience working closely with all facets of IT Operations to address issues. Location: Plano, TX Salary: 55,000 - 65,000 + Bonus Responsibilities Respond to user inquiries and technical issues via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network-related problems. Guide users through step-by-step solutions and provide remote assistance when necessary. Install, configure, and upgrade hardware and software components. Perform routine maintenance tasks, such as system updates and patches. Collaborate with other IT teams for more complex system changes. Implement and enforce security protocols to safeguard information and systems. Educate users on security best practices and assist in the remediation of security incidents. Assist in the procurement process for IT hardware and software. Maintain an inventory of IT assets and licenses. Log and track support incidents using a ticketing system. Prioritize and escalate issues based on their urgency and impact on business operations. Ensure timely resolution of incidents and adherence to service level agreements (SLAs). Collaborate with other IT departments to address cross-functional issues. Provide input on IT infrastructure improvements based on recurring problems. Conduct user training sessions to enhance employees' IT literacy and self-help capabilities. Create documentation and knowledge base articles for common issues and solutions. Key Qualifications & Skills Bachelor’s degree in computer science, Information Technology, or a related field. Previous experience in a helpdesk or technical support role is advantageous. Proficiency in troubleshooting Windows and Mac operating systems, familiarity with hardware components, networking concepts, and experience with common office software.

Responsibilities

The IT Support Engineer is responsible for providing technical support to end-users, addressing and resolving IT-related issues. This includes diagnosing problems, guiding users through solutions, and collaborating with other IT teams for complex changes.