YOUR SKILLS

• Previous experience resolving problems sitting with the user
• Familiarity working within a Tech-Bar environment
• Comfortable in a number of deskside technologies
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated and focused support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.
You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.
This is a role working directly with users, either with them at their desk, or running a Tech-Bar, with users coming to you for help and guidance - its a role where you will have direct influence on people’s day-to-day working life.
With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.