REQUIREMENTS:

• Proven experience as an IT Support Engineer, Desktop Support, or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Hands-on experience with Office 365, Teams, and enterprise collaboration tools.
• Experience supporting iOS and Android devices in a corporate environment.
• Familiarity with ticketing tools (e.g., ServiceNow, Remedy, JIRA).
• Knowledge of networking fundamentals (TCP/IP, VPN, Wi-Fi troubleshooting).
• Experience with SCCM, Intune, or similar endpoint management tools.
• Understanding of ITIL best practices.
• Strong problem-solving, communication, and customer service skills.

• Provide onsite support for Windows and macOS environments.
• Support end users with Microsoft Office 2016, Office 365, and Microsoft Teams applications.
• Troubleshoot and configure iOS and Android mobile devices.
• Manage and resolve issues related to hardware, peripherals, and mobile devices.
• Log, track, and resolve incidents using ServiceNow or similar ticketing systems.
• Support Teams conferencing, audio-visual setups, projectors, TVs, and enterprise voice solutions.
• Perform basic network troubleshooting (LAN/WAN, Wi-Fi, VPN, DNS, DHCP).
• Utilize SCCM (System Center Configuration Manager) for imaging, software deployments, and patch management.
• Adhere to ITIL-based service management processes (incident, problem, change).
• Collaborate with global IT teams to ensure seamless service delivery.
• Maintain proper documentation and knowledge base articles for recurring issues.