IT Support Engineer at Fusion Worldwide

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Endpoint Management, Microsoft Intune, Application Deployment, Configuration Baselines, Hardware Lifecycle, Exchange Online, Mimecast, Network Troubleshooting, SD-WAN, Level 1 & 2 Support, Microsoft Office 365, Microsoft Teams, SharePoint Online, Active Directory, Entra ID, PowerShell

Industry

Semiconductor Manufacturing

Description

What We Can Do For You Endpoint Management & Deployment Design, configure, and maintain Microsoft Intune policies, profiles, and compliance baselines for Windows, macOS, iOS, and Android devices. Deploy and manage applications via Intune. Maintain configuration baselines (BitLocker, LAPS, Firewall, etc.) and ensure continuous device compliance. Manage hardware lifecycle and inventory. Email Security & Network Provide operational support for Exchange Online and Mimecast. Assist with mail flow, transport rules, and client access policies as they relate to email security. Basic network troubleshooting and SD-WAN setup knowledge. Operations & Support Provide Level 1 & 2 end-user support for desktops, laptops, mobile devices, printers, and peripherals to all global users during standard working hours. Administer and support Microsoft Office 365 platform for Microsoft Teams, SharePoint online, Exchange Online and the Office apps. Handle onboarding/offboarding IT tasks including account provisioning, training and device setup. Monitor enrollment, compliance, and device health dashboards. Maintain documentation, SOPs, and configuration baselines. Perform basic network troubleshooting, including switches, wired/wireless connectivity. Modernization & Projects Support enterprise programs such as zero-trust enablement and passwordless authentication. Test new Intune releases and evaluate impact on enterprise configurations. Collaborate with the team to design future-state endpoint and messaging strategies. Identify repetitive tasks and contribute to automation solutions to streamline support operations Who We’re Looking For Bachelor’s degree in information technology, Computer Science, or related field. 4 to 6 years of experience in End User Computing, Desktop Support, or IT Helpdesk roles. Hands-on knowledge of Windows 10/11, Microsoft 365, Active Directory, Intune. Strong hands-on knowledge of: Microsoft Intune (Configuration Profiles, Compliance, App Deployment) Entra ID Conditional Access and Device Join Types (Hybrid, Entra, Autopilot) Exchange Online administration basics PowerShell scripting for automation and troubleshooting Experience managing Windows, iOS, or Android devices in Intune Experience in Power Automate, Power BI, Copilot Studio are highly desired but not mandatory. Attend biweekly evening IT meetings and quarterly summits with the global IT team to discuss projects. Strong analytical and troubleshooting abilities. Collaborative mindset and ability to work across teams. Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting. Basic understanding of networking, infrastructure, and telecom concepts. Promote IT awareness and digital adoption among end users. Effective documentation and communication skills. Good to Have ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate CompTIA A+ / Network+ Any Automation/Scripting certifications (PowerShell, Python, etc.) is a plus Benefits Attractive salary structure with medical and dental benefits State of the Art Open Concept Working Environment Collaborative and Motivated Team Supportive management who are invested in your success Attire: Smart Casual Walking distance from Train Station We regret that only shortlisted applicants will be notified. Established in 2001, Fusion Worldwide is a premier, global open market distributor of electronic components with an established reputation of excellence in sourcing, quality, and outstanding customer support. Solving supply chain disruptions is where we are truly able to provide key service to all our customers, and we are looking for motivated individuals like you to join this rapidly growing industry! With our company headquarters located in the New Hampshire, we also have key locations in Amsterdam, Singapore, Shenzhen, Tokyo, Munich, Guadalajara, Seoul, and San Francisco. At our current rate of growth, we are continuously expanding our global footprint to reach all corners of the world, and we are dedicated to finding top talent to help us grow in all regions!

Responsibilities

The role involves designing, configuring, and maintaining endpoint management solutions using Microsoft Intune for various operating systems, alongside providing Level 1 & 2 end-user support for global users on desktops, mobile devices, and the Microsoft 365 platform. Responsibilities also include managing email security operations, handling user onboarding/offboarding, and contributing to modernization projects like zero-trust enablement.