Full job description

IT Support EngineerEnd User Computing (EUC) – L2 Support

Key Responsibilities - Provide onsite L2 support for Windows 10/11 laptops, desktops, and peripherals. - Troubleshoot hardware, OS, login, connectivity, printing, and AV issues. - Handle device setup, replacement, refresh, and decommissioning (IMACD). - Log and resolve incidents/service requests in ServiceNow or ITSM tools. - Escalate complex issues to EUC, Network, AV, or vendor teams within SLA. - Support asset management, device handovers, site moves, and workstation setups. - Coordinate with OEM vendors for hardware repairs/replacements. - Follow ITIL, security, compliance, and documentation procedures. Required Skills - Strong Windows 10/11 troubleshooting experience. - Knowledge of laptops, desktops, monitors, docks, headsets, and AV systems. - Basic LAN, Wi-Fi, VPN, Active Directory, and endpoint security knowledge. - Experience with ServiceNow/ITSM tools. - Strong communication, customer service, and problem-solving skills. - Ability to work independently in an onsite/field support environment.

Pay: $4,500.00 per month

Work Location: In person