IT Support Engineer at GEN HOTELS

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT support, Hardware troubleshooting, Software maintenance, Network administration, PCI compliance, Customer service, Project management, Windows 10, Windows 11, Office 365, SharePoint, Teams, Telephone systems, Security cameras, Hospitality TV systems, Guest room lock systems

Industry

Hospitality

Description

General Hotels Corporation is seeking an IT Support Engineer. The role is responsible for supporting and managing new projects as well as implementing and maintaining all brand IT standards. The role requires exceptional customer service and support for internal and external customer-facing systems. Essential duties and responsibilities: * Support systems to include guest room lock system, tv system, computers, networks, wiring, security cameras and property management systems * Diagnose, repair and maintain hardware and software components (Establish root cause assessments for systems and resolving issues) * Ensuring all security elements required for PCI Compliance * Meet and/or exceed all SLA requirements * Working with outside vendors to escalate and prioritize fixes * Documenting issues to improve support processes * Provide on-site support at properties - travel expectation is approximately 70% * Answer off-hour support calls (nights/weekends) when necessary Qualifications: * Hotel industry IT experience preferred * Ability to analyze, diagnose, replicate, troubleshoot, and resolve technical issues (standard to highly complex) * Ability to plan, organize, and efficiently manage multiple projects * Strong written, oral, and interpersonal communication skills * Knowledge and experience working with and troubleshooting the following systems: * Windows 10, 11 * Office 365 (SharePoint, Teams, Office) * Networks * Wiring * Telephone Systems * Security Compliance * Guest Room Key Card Systems * Security Cameras * Hospitality TV’s Benefits Include: * Medical, Dental, and Vision Options * Company Vehicle * Company Paid Life Insurance * Company Paid Telemedicine * Supplemental Life Insurance * 401(k) with company match * Earned Wage Access (“on-demand-pay”) * Hotel Room Discounts * Company Paid Employee Assistance Program * Perks through Benefit Hub * Time-off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Responsibilities

The IT Support Engineer is responsible for maintaining and supporting hotel IT systems, including networks, security cameras, and property management software. The role involves diagnosing technical issues, managing vendor escalations, and ensuring PCI compliance across properties.