JOB OVERVIEW

We have an exciting opportunity for an IT support engineer to join GRC International Group. The role will include day-to-day support of end-user IT issues. You will also perform ticket triage. logging and resolution via the IT service desk, email and telephone systems.
The role will be key in helping with the upkeep of the IT systems and assisting the Head of IT with any business-as-usual project work as required.

ESSENTIAL EXPERIENCE

To be successful in this role, you must have:

• Demonstrable experience supporting Windows 10 devices
• Experience in IT support

DESIRABLE EXPERIENCE

• Experience with Microsoft software and products/Office 365
• Experience with SharePoint
• Experience working with remote support tools
  To apply, please click the button below and send a CV and covering letter. (No agencies, please.)
  Basis: Full time, permanent
  Location: Home based, with travel required once per week to the office in Ely, Cambridgeshire
  We are an equal opportunities employer and welcome applications from candidates of any and all backgrounds.
  Job Types: Full-time, Permanent
  Pay: £23,809.50-£28,000.00 per year

Benefits:

• Company pension
• On-site parking
• Referral programme
• Work from home

Application question(s):

• Do you have demonstrable experience supporting Windows 10 devices?
• Do you have experience in IT support?

Work Location: Hybrid remote in Ely CB7 4EA
Reference ID: VN48

RESPONSIBILITIES

• Triaging, logging and resolving incoming tickets through the service desk
• Taking ownership of issues by analysing the problem and focusing in restoring the service to the user as soon as possible, providing a workaround or escalating the issue, as necessary
• Assisting with daily health and service checks
• Creating and maintaining support documentation to help quickly resolve incidents and enable users to become more self-sufficient
• Creating, maintaining and removing user accounts
• Maintaining the service desk’s asset database and associated assets throughout their lifecycle

To be successful in this role, you must have:

• Demonstrable experience supporting Windows 10 devices
• Experience in IT suppor