IT Support Engineer

at  Helpdesk Services Ltd

JOB SUMMARY

We are seeking a dedicated IT Support professional to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires strong communication skills and the ability to troubleshoot issues effectively while ensuring a seamless user experience.

QUALIFICATIONS

• Proven experience in desktop support or a similar IT support role.
• Strong understanding of networking concepts, including TCP, TCP/IP, DNS, and VPN technologies.
• Familiarity with IT service management tools ideally PSA and RMM tooling.
• Proficient in troubleshooting computer hardware issues.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• A proactive approach to problem-solving with strong analytical skills.
• Relevant certifications in IT support or networking would be advantageous but are not essential.
• You should have a full UK driving license as travel to clients sites is an essential element of this role.
  Join us in providing exceptional IT support that enhances our operational efficiency and user satisfaction.
  Job Type: Full-time
  Pay: £33,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Discounted or free food

Schedule:

• Holidays
• Monday to Friday
• Overtime

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

• Provide support for desktop and laptop issues, including hardware and software troubleshooting.
• Assist users with VPN connectivity issues and ensure secure remote access.
• Manage user accounts and permissions through Active Directory and EntraID.
• Monitor and resolve tickets in ServiceNow and Jira, ensuring timely responses to user requests.
• Configure and maintain network settings, including DNS and TCP/IP configurations.
• Conduct regular maintenance on computer hardware to ensure optimal performance.
• Communicate effectively with users to understand their technical needs and provide appropriate solutions.
• Document all support activities accurately for future reference.