We are seeking an experienced and customer-focused IT Support Engineer to join our growing technical support team. The ideal candidate will be responsible for providing hands-on support for end-user devices, systems, and applications, ensuring high levels of customer satisfaction and technical efficiency.

REQUIREMENTS:

• Proven experience in an IT support or helpdesk role (minimum 3–5 years).
• Proficient in Windows 10/11, Office 365, and basic networking concepts (IP, DNS, DHCP).
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
  Job Type: Fixed term contract
  Contract length: 6 months
  Pay: £170.00-£180.00 per day
  Work Location: On the roa

• Provide first and second-line technical support to employees via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and network-related issues on Windows, macOS, and mobile platforms.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Support and administer Microsoft 365, Outlook, Teams, and other enterprise tools.
• Manage user accounts, permissions, and group policies through Active Directory and Azure AD.
• Maintain asset inventory and perform regular audits on IT equipment.
• Ensure timely resolution of support tickets and proper documentation of all issues and fixes.
• Follow IT policies, procedures, and security standards.
• Escalate complex problems to senior engineers or vendors as needed.