JOB SUMMARY

The IT Support Engineer L1 is the first point of contact for end-users experiencing technical issues. This role involves troubleshooting hardware, software, and network-related problems, escalating more complex issues when necessary, and ensuring smooth day-to-day IT operations.

EDUCATION & EXPERIENCE:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 0–2 years of experience in IT support, helpdesk, or a similar role.
• Basic knowledge of computer hardware, operating systems, and networking.

SKILLS & COMPETENCIES:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage multiple tasks.
• Basic understanding of ITIL processes (Incident, Request, Escalation).

TECHNICAL KNOWLEDGE (PREFERRED):

• Windows & macOS troubleshooting
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Basic networking (TCP/IP, DNS, DHCP)
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
  Job Type: Part-time
  Pay: €27,000.00-€51,244.80 per year

Application question(s):

• Are you available for backfill role, with 1 year commitment?
• Can you join us immediately?

Language:

• English (required)

Work authorisation:

• Ireland (required)

Location:

• Limerick, County Limerick (required)

• Act as the first point of contact for IT support requests via phone, email, ticketing system, or in person.
• Diagnose and troubleshoot basic hardware and software issues on desktops, laptops, printers, and mobile devices.
• Support installation, configuration, and maintenance of operating systems and applications (Windows, macOS, etc.).
• Provide basic network troubleshooting (LAN, Wi-Fi, VPN connectivity).
• Assist with user account creation, password resets, and permissions management in Active Directory / Microsoft 365.
• Install and update antivirus and security software.
• Escalate unresolved issues to Level 2/Level 3 engineers and follow up on resolution.
• Maintain IT inventory records and ensure proper documentation of incidents and solutions.
• Support video conferencing tools, projectors, and meeting room technology.
• Ensure compliance with IT policies, procedures, and security guidelines.