IT Support Engineer (Hybrid in San Antonio) at VALASSIS DIGITAL CORP

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

70000.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Support, MAC Support, Patch Management, Vulnerability Management, ServiceNow, Technical Support, Process Improvement, Communication Skills, MDT, HEAT, BigFix, AD Access Management, M365, Azure

Industry

Financial Services

Description

Company DescriptionVericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.Job DescriptionThe IT Support Engineer I is responsible for the technical support at all Vericast locations; analyzes and resolves faults, whether it is a major system crash or a forgotten password while undertaking routine preventative measures and deploying new hardware to users. KEY DUTIES/RESPONSIBILITIESThe Support Engineer I has responsibility for Windows and MAC support including patch management and vulnerability management, along with system and hardware refreshes. 20%The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%The Support Engineer will provide training and technical support for users with varying levels of IT knowledge and competence while working closely with other departments/organizations and collaborating with other IT staff. 20%This position is required to provide on-call support along with upgrade deployments that maybe done on nights and weekends. 10%The Support Engineer I will need to be able to identify process improvement needs and communicate these needs with leadership. 10%The Support Engineer I will need to be able to adapt quickly to new processes and ever-changing technologies. 10%This position will include Project based work that will be led by the manager or other managers and status will need to be provided in a timely manner. 10%QualificationsEDUCATION  Bachelor’s degree or equivalent work experience EXPERIENCE  3+ Years with Bachelor’s degree or 9+ years’ work experience KNOWLEDGE/SKILLS/ABILITIES  General knowledge in multiple SDLC methodologies  Technically proficient in application/component or system; may act as internal consultant  Strong communication and facilitation skills  Preferred Experience with MDT (Microsoft Deployment) / HEAT/ BigFix / AD access management / M365 and AzureAdditional InformationBase salary: $60,000-$70,000*Applications will be accepted through February 21, 2026, after which the posting will be closed and no longer available for submissions.*The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at [email protected]. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.#LI-KK1 #LI-HYBRID Shift: 1st Compensation: USD60000 - USD70000 - yearly

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Responsibilities

The IT Support Engineer I is responsible for providing technical support at all Vericast locations, resolving faults, and undertaking routine preventative measures. This includes supporting Windows and MAC systems, providing user training, and collaborating with other IT staff.