IT Support Engineer I at SIXT

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Problem Management, Prioritization, Classification, Routing, IT Software Troubleshooting, ServiceNow, Active Directory, Entra ID, Windows OS, MAC OS, Intune, Jamf, Azure Cloud Workspace, Ticketing System, Remote Support Tools

Industry

Travel Arrangements

Description

Job Description We are currently looking to hire a highly motivated support engineer who has the hunger to solve our complex technical and business challenges. We are building a next generation mobility ecosystem based on cloud-native micro services platform. If you want to be part of our journey and make an impact. Apply now! YOUR ROLE AT SIXT You are part of central acceptance of incident reports via a defined telephone number, problem reports from end users You support and collaborate with team members across countries You will own all incidents and fault requests including prioritizations, classification and routing You will resolve complex technical issues efficiently with IT Software and prioritizing a high volume of IT support tickets on Service-Now You will contribute to Active notification of users about the current processing status You will jointly define, update escalations and follow communication matrix You will explore and learn knowledge base on Service Now which is available with over 2,000 articles You show extreme work ethics and integrity to Define the SLA’s You are comfortable working on rotational shifts YOUR SKILLS MATTER You must have fulltime Bachelor’s Degree preferably B.Sc (CS) / BCA / BE / B.Tech You must have 3+ years of relevant work experience in IT Support You have strong experience on Windows and MAC OS systems using Intune and Jamf You have good experience working on Azure Cloud workspace You must have experience working on Active Directory such as Entra ID You have good troubleshooting skills You must have experience working on ticketing system such as Service Now You must have worked on remote support tools You should be comfortable working on Night shifts You should have strong communication (English) skills WHAT WE OFFER Cutting-Edge Tech: You Will be part of a dynamic tech-driven environment where innovation meets impact! We offer exciting challenges, cutting-edge technologies, and the opportunity to work with brilliant minds Competitive Compensation: A market-leading salary with performance-based rewards Comprehensive Benefits: Health insurance, wellness programs, and generous leave policies Flexibility & Work-Life Balance: Our culture fosters continuous learning, collaboration, and flexibility, ensuring you grow while making a real difference. Hybrid Work policies Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Department: TECH & Engineering Legal Entity: Sixt R&D Private Limited

Responsibilities

The role involves accepting incident and problem reports from end-users via a defined channel, owning all incidents including prioritization, classification, and routing. The engineer will resolve complex technical issues efficiently using IT Software and manage a high volume of support tickets within ServiceNow.