IT SUPPORT TECHNICIAN

Location: Dungannon
Salary: £28,000 – £34,000 per annum
Job Type: Full-time, Permanent
Hours: Monday to Thursday, 6:30am – 5:00pm (40 hours per week)
Join a well-established, family-run manufacturing business in Dungannon as an IT Support Technician. We’re looking for a proactive, hands-on professional to support and maintain our growing IT systems and infrastructure. This is a great opportunity for someone with a strong technical foundation who enjoys problem-solving and working as part of a dedicated team.

ESSENTIAL REQUIREMENTS:

• Excellent teamworking and communication skills
• Ability to prioritise and manage time effectively
• Confident working independently and on own initiative
• Flexibility to work additional hours when required (including occasional weekend support)

DESIRABLE EXPERIENCE & SKILLS:

• 6+ months’ experience in a factory or manufacturing setting
• Familiarity with CAD software
• Basic knowledge of CNC programming
• Experience with SQL and/or AlphaCam (preferred, not essential)
• Competence in Microsoft Office Suite (Word, Excel, etc.)
• Level 4 IT qualification or equivalent

EDUCATION:

GCSE or equivalent (preferred)

EXPERIENCE:

At least 1 year in technical/IT support (preferred)
If you’re enthusiastic about IT support and want to be part of a company that values its people, we’d love to hear from you. Apply today to join our team in Dungannon.

• Support the rollout and development of the new ERP system with the IT Team
• Provide day-to-day support for all IT systems, hardware, and office peripherals (PCs, printers, barcode scanners, etc.)
• Monitor and resolve helpdesk tickets, ensuring Service Level Agreements (SLAs) are met
• Maintain clear communication with staff regarding ticket progress and technical issues
• Keep IT documentation up to date for standard resolution processes
• Perform routine maintenance and complete daily task checklists
• Assist in IT projects initiated by the Site IT Manager