ABOUT THE JOB:

Kent is looking for an IT Support Engineer fully bilingual in English and Spanish to provides support to Kent employees in our Bogota office, reporting to Regional ServiceDesk Manager.

KNOWLEDGE/ QUALIFICATION/ TRAINING/ CERTIFICATION:

• Bachelor of Science in Computer Science, Information Technology, Computer Engineering or Equivalent.
• More than 5 years of experience in IT Help Desk / Service Desk role in a large organization (5000+ technology users).
• ITIL v3/4 Foundation.
• MCDST (Microsoft Certified Desktop Support Technician).

OUR PURPOSE AND BELIEFS:

As Kent, we’re tackling the greatest challenge of our time - to bring our world the energy it needs in the most responsible way ever imagined.
It’s the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best - for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:
We PLAY BIG
We thrive on EMOTIONAL AGILITY
We Are FANATICAL ABOUT PERFORMANCE
We are built on INFINITE THINKING
Read more about the Purpose, Beliefs and Guiding Principles that drive us: https://kentplc.com/who-we-are/purpose-beliefs

SKILLS & RESPONSIBILITIES:

• Must be a team-player, should have ability to work in a team-oriented, collaborative environment.
• Strong problem-solving skills and positive attitude to complete given tasks & problems.
• Strong IT Support / Service Desk experience.
• Support Engineering Applications (Autodesk, Bentley, Aveva etc.).
• Advanced Windows 10 and 11 Operating systems troubleshooting skills.
• Microsoft 365 (Teams, Sharepoint, MS Office Suite).
• Active Directory, Azure AD.
• IT Ticketing Systems based on ITIL v3 framework.
• Computer, Printer, IT Peripherals.