• 5 years UK working history which can be referenced for airside
• Experienced in L2 support role
• Knowledge and experience in Windows 10, Office 365, SCCM / MECM
  Are you passionate about solving complex technical issues and providing top-tier support? As an L2 Desktop Engineer, you’ll be at the heart of delivering second-line technical support, tackling a wide range of IT challenges, and ensuring seamless service for our clients.
  If you enjoy troubleshooting, working with cutting-edge technology, and making a direct impact on IT operations, we want to hear from you!

PHYSICAL REQUIREMENTS:

• Able to lift or push 20-40 kilograms of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

• Desktop & Hardware Support: You’ll troubleshoot and resolve a variety of issues related to desktops, printers, laptops, and other peripherals, all while ensuring compliance with security standards and hardware warranty requirements.
• Break/Fix Support: Diagnose and repair system issues with a focus on minimal disruption to the end-user experience.
• System Administration: Perform basic administrative tasks on operating systems and popular software, providing desk-side support to ensure smooth operations.
• Customer-Focused Service: Complete service requests with technical expertise and excellent customer care, ensuring problems are resolved quickly and efficiently.
• Maintaining Service Levels: Monitor assigned service calls to ensure service level agreements are met and problems are escalated to the right teams when necessary.
• Routine IT Tasks: Manage tasks such as new starter equipment setup, office relocations, printer maintenance, and basic PC imaging and builds.
• Shift Hours: Monday to Friday, 9:00 AM – 5:00 PM.