IT Support Engineer at Lightmatter

Mountain View, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

100000.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Networking, Cloud Administration, Procurement, Documentation, User Training, Google Workspace, Office 365, Azure, Slack, Okta, Mac, Windows, MDM, ITIL

Industry

Computer Hardware Manufacturing

Description

Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world’s first 3D-stacked photonics engine, Passage™, capable of connecting thousands to millions of processors at the speed of light in extreme-scale data centers for the most advanced AI and HPC workloads. Lightmatter raised $400 million in its Series D round, reaching a valuation of $4.4 billion. We will continue to accelerate the development of data center photonics and grow every department at Lightmatter! If you're passionate about tackling complex challenges, making an impact, and being an expert in your craft, join our team of brilliant scientists, engineers, and accomplished industry leaders. Lightmatter is (re)inventing the future of computing with light! We're looking for an IT Support Engineer to join our User Services team in Mountain View. You'll be the go-to technical resource for our employees, handling everything from daily support tickets to managing our cloud infrastructure and endpoint procurement. This is a hands-on role where you'll split your time between helping users solve immediate problems and maintaining the systems that keep our company running smoothly. You'll work closely with our Head of User Services and be a key player in ensuring our team has the technology and support they need to build the future of computing with light. This position requires onsite presence five days per week. Responsibilities Provide technical support for Mac and Windows users, both in-office and remote Manage and resolve escalated tickets through our help desk system Troubleshoot networking issues including DHCP, DNS, VLANs, and basic routing Administer cloud platforms like Google Workspace, Office 365, Azure, Slack, and Okta Handle procurement, setup, and deployment of laptops and workstations for new hires and replacements, including MDM enrollment and configuration Maintain and troubleshoot conference rooms and AV equipment Manage onboarding and offboarding processes, getting new users up and running quickly Track IT assets and keep our inventory system accurate Create and maintain documentation for support processes and internal knowledge base Partner with IT team members on larger projects and organization-wide technology rollouts Train users on security best practices and new technology Qualifications At least 5 years of hands-on IT support experience in fast-paced environments Experience deploying and configuring new tools and systems for large user bases Strong troubleshooting skills across Mac and Windows platforms Experience with Google Workspace, Office 365, and Slack administration Working knowledge of networking fundamentals and basic network troubleshooting Familiarity with identity management systems like Okta Experience with cloud platforms (Azure, AWS, or GCP) Strong organizational skills and ability to juggle multiple priorities Proven track record of taking ownership and driving issues to resolution Preferred Qualifications ITIL 4 foundation or familiarity with ITIL best practices Scripting experience with PowerShell, Bash, or Python Experience with mobile device management platforms (Intune, Kandji, Jamf) IT certifications (CompTIA A+, Network+, Microsoft certifications) Experience supporting engineering or research teams Excellent communication skills—you can explain technical issues to anyone We offer competitive compensation. The base salary range for this role determined based on location, experience, educational background, and market data. Salary Range: total compensation goes beyond base salary, it also includes a new hire equity grant, annual performance-based equity, and other rewards that recognize your impact and contribution. $93,000—$100,000 USD Benefits Comprehensive Health Care Plan (Medical, Dental & Vision) Retirement Savings Matching Program Life Insurance (Basic, Voluntary & AD&D) Generous Time Off (Vacation, Sick & Public Holidays) Paid Family Leave Short Term & Long Term Disability Training & Development Commuter Benefits Flexible, hybrid workplace model Equity grants (applicable to full-time employees) Benefits eligibility may vary depending on your employment status and location. Lightmatter recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Export Control Candidates should have capacity to comply with the federally mandated requirements of U.S. export control laws.

Responsibilities

Provide technical support for Mac and Windows users, managing escalated tickets and troubleshooting networking issues. Administer cloud platforms and handle procurement and deployment of IT assets for new hires.