IT SUPPORT ENGINEER (M/F/D)

Aschaffenburg

PSI Software SE Central Functions

IT

Full-time
The PSI Group develops software products for optimizing the flow of energy and materials for utilities and industry. As an independent software producer with more than 2,300 employees, PSI has been a technology leader since 1969 for process control systems that ensure sustainable energy supply, mobility and production by combining AI methods with industrially proven optimization methods. The innovative industry products can be operated on-premises or in the cloud.

QUALIFICATIONS THAT INSPIRE US

• Completed IT training or equivalent qualification
• Experience in IT support (first- and second-level)
• Solid knowledge of Windows (10/11) and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Experience with Active Directory, ideally also with deployment tools (e.g., OPSI, Intune)
• Bonus: Experience with Atlassian tools (Jira, Confluence) and Linux desktops

Your Strengths:

• Analytical and solution-oriented mindset
• Strong service orientation and communication skills
• Team player with a proactive attitude
• Very good German and good English skills

• First point of contact for IT inquiries in first- and second-level support
• Analyze and resolve hardware and software issues
• Set up and maintain workstations (PCs, laptops, printers, etc.)
• Manage user accounts and access rights (e.g., Active Directory)
• Install, configure, and update software solutions
• Maintain and optimize deployment tools (e.g., OPSI, Microsoft Intune)
• Document incidents and solutions in the ticket system
• Support and train employees in IT-related matters
• Assist in IT projects and rollouts of new technologies