IT Support Engineer at Madre Integrated Engineering

Doha, Mushayrib Downtown Doha, Qatar -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Center Operations, Server Support, Storage Systems, Networking, Troubleshooting, Hardware Handling, Cabling, End-User Support, Helpdesk Systems, SLA Management, On-Call Support, Problem-Solving, Communication, Desktop Support, IT Infrastructure

Industry

Human Resources Services

Description

We are seeking a reliable and technically skilled IT Support Engineer to provide on-site support for Data Center and IT infrastructure operations. The role requires hands-on assistance for server room activities, basic troubleshooting, and end-user support, ensuring smooth IT operations across multiple locations. Provide on-site IT support for users at customer locations. Support Data Center operations including servers, storage, and networking equipment (routers, switches, etc.). Perform basic troubleshooting, device restarts, and cabling activities within the server room. Assist vendors during hardware installations, maintenance, and repairs. Conduct routine data center health checks and report any issues. Respond to on-call requests requiring physical intervention in the IT server room. Diagnose and resolve desktop and PC-related issues efficiently. Ensure timely completion of assigned tasks within defined SLA targets. Travel to project sites as required to support IT operations. Manage and update helpdesk tickets, ensuring proper communication with users and operators. Maintain continuous communication with users to ensure proper issue ownership and resolution. Escalate unresolved issues to relevant internal or external stakeholders. Support and execute tasks assigned by senior IT team members. Requirements Bachelor’s Degree in IT, Computer Science, or related field. 5+ years of experience in IT support or Data Center operations. Basic knowledge of: Servers and storage systems Networking devices (routers, switches) Desktop support and troubleshooting Hands-on experience in hardware handling, cabling, and IT infrastructure support. Familiarity with helpdesk systems and SLA-based support environments. Ability to work on-call and handle urgent support requirements. Good communication and problem-solving skills. Valid Qatar Driving License is preferred.

Responsibilities

The IT Support Engineer will provide hands-on support for Data Center and IT infrastructure, including server room activities, basic troubleshooting, and end-user assistance across multiple locations. Responsibilities also involve managing helpdesk tickets, conducting health checks, and responding to on-call physical intervention requests.