IT Support Engineer - Manila at House of I.T

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticketing Systems, Networking, Troubleshooting, Technical Support, Email Support, Remote Technical Support, Autotask

Industry

Information Technology & Services

Description

COMPANY DETAILS "House of I.T - Making I.T Easy" HOUSE OF I.T is an Australian I.T Company with clients across Australasia, US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development, implementation, and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup, and disaster recovery as well as internal projects to support our own growing business. Check the House of I.T group of companies at: A.S Online Consulting Inc. Total Back Office Solutions Inc. YAMES Holdings Inc. JOB POSITION: I.T Support Engineer - Cebu JOB QUALIFICATIONS Must be a graduate of a BS in Information Technology, Computer Science, Information System or any related courses Knowledge or experience with ticketing systems, networking, troubleshooting, and technical support at less than a year of relevant work experience Available to work onsite DUTIES AND RESPONSIBILITIES Provide email support for technical advisory and remote technical support services. Processes and resolves concerns and complaints of customers on technical aspects of the product. Ensures to meet goals set for all metrics as required by the Client Check designated queue in Autotask to see if a ticket has been assigned to you. Update ticket as soon as you work on it. Check pending tickets and make sure that it is completed within the specified Ticketing system. Make sure all troubleshooting steps are done and documented in Autotask for complete resolution COMPANY BENEFITS/PERKS: SSS, Philhealth, and Pag-IBIG Use of the Company's Computer after shift 13th month pay Medical Reimbursement on First pay day Paid Vacation Leave Paid Sick Leave Paid Paternity Leave Paid Bereavement Leave with Cash Assistance Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service) Merchandize items for Regularization, Birthdays, and Anniversary Celebrants Free Parking Free Coffee Medical Insurance (HMO) Dental Reimbursement Gym Coverage Educational Assistance Benefit Referral Program Salary Loan Learning and Development Performance Bonus & Rewards Company Social Activities (Christmas Party, Tree Planting, Feeding Program, Team Building, Sports Fest, etc.) For more information about our company, visit our website: www.houseofit.com.au NOTE: 1. NBI Clearance (Not Expired or Proof of Application) is REQUIRED upon Job Application. 2. For us to progress your application, please complete these forms. Pre-Interview Assessment Form- https://forms.gle/a7kuo6Vik8g91s2h7 Pre-Employment Medical Questionnaire - https://docs.google.com/forms/d/e/1FAIpQLSdRBn88w8TudXx9VeHkxJVacjKrDqD0k1IhEXmwgZD1qIKng/viewform Updated Character & Background Reference - https://forms.gle/Rqix9W3KCwKqms1eA

Responsibilities

The role involves providing email support for technical advisory and remote technical support services, processing and resolving customer concerns regarding technical product aspects. Duties also include managing tickets in Autotask, ensuring timely completion, and documenting all troubleshooting steps for complete resolution.