We are seeking an experienced IT Support Technician (L2) to join our team at the Italian plant. The technician will be responsible for providing first-level technical support, advanced troubleshooting, and excellent customer service. Fluency in English and Italian is required.

REQUIREMENTS:

• Experience: At least 5 years in IT support roles, with advanced troubleshooting skills.
• Technical Skills: Proficiency in Windows 10/11, ManageEngine Endpoint Central, Active Directory, Google Workspace, Sophos EDR, and MDM.
• ITSM Tools: Familiarity with JIRA ITSM and CMDB.
• Language Skills: Fluency in Italian (native level) and English (proficient).
• Customer Service: Strong interpersonal skills and a customer-oriented approach.
• Hardware Repair: Basic L1 hardware repair skills.
  This role is ideal for a seasoned IT support technician with strong troubleshooting capabilities and a proactive approach to providing effective, user-focused support. If you are a bilingual professional with a passion for IT support and customer service, we encourage you to apply.
  Job Type: Contract
  Contract length: 12 months
  Pay: €2,200.00 - €2,600.00 per mont

• Provide L1 support, resolving both procedural and non-procedural issues.
• Troubleshoot and resolve issues with key platforms, including Windows 10/11, ManageEngine Endpoint Central, Active Directory, Google Workspace, and Sophos EDR and MDM.
• Operate within an ITSM environment (JIRA) for incident, request, and change management, utilizing the CMDB for asset tracking.
• Perform basic hardware repairs and manage warranty execution processes as needed.
• Offer excellent customer service and build positive relationships with users, handling issues professionally and courteously.
• Provide remote support via phone for up to 5 calls per month during after-hours shifts.