IT Support Engineer

at  MMR Research Worldwide LTD

WORKING HOURS

• 40 hours/week, 9 AM to 5:30 PM (including one weekend per month).
• Flexibility required for end-of-day support, urgent queries, or after-hours IT cover.

KEY ATTRIBUTES

• Self-Driven: You’re proactive, adaptable, and always seeking opportunities to learn and grow.
• Problem Solver: Your analytical mindset allows you to identify root causes and implement effective solutions.
• Communicator: Clear and concise in both written and verbal communication.
• Team Player: Collaborative and supportive, fostering trust with colleagues and clients alike.
• Client-Focused: Dedicated to understanding and addressing client needs with empathy and expertise.

TECHNICAL SKILLS

• Expertise in Microsoft 365 (SharePoint, Azure AD, Teams, Intune).
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Experience with networking, firewalls, and help desk ticket systems.
• Familiarity with Windows, Android, and iOS platforms.
• Proven ability to troubleshoot and resolve complex technical issues.
• A creative approach to problem-solving, with a focus on innovation and efficiency.

ARE YOU A TECH-SAVVY PROBLEM SOLVER WITH A PASSION FOR DELIVERING EXCEPTIONAL IT SOLUTIONS? JOIN OUR TEAM AS AN IT SUPPORT ENGINEER AND PLAY A VITAL ROLE IN DRIVING EFFICIENCY, SUPPORTING INNOVATION WITHIN OUR DISTILLERIES BUSINESS.

As the IT Support Engineer, you will ensure the efficient functioning of systems, provide helpdesk advice and support, and implement technical solutions for both on-premise and cloud-based infrastructure. You will coordinate project work, manage system administration, and contribute to the strategic focus on cloud services and the globalization of our data services. This role requires a self-driven individual dedicated to enhancing a more efficient and proactive resolution administration service for Annandale Distilleries business.

KEY RESPONSIBILITIES:

• Be the face of IT, managing day-to-day support for hardware, software, and infrastructure.
• Ensure system reliability, performance, and security across the business.
• Plan, schedule, and execute technical activities with precision, in close collaboration with the System Admin team.
• Maintain and improve helpdesk operations, resolving queries efficiently to meet SLAs.
• Provide IT support for EPOS systems and assist with troubleshooting network, hardware, and software issues.
• Manage user accounts and devices, ensuring compliance with security policies.
• Develop and maintain system documentation, monitor backups, and oversee disaster recovery processes.
• Stay ahead of industry trends, bringing innovative solutions to enhance our IT environment.
• Enhance a more efficient and proactive resolution administration service for Annandale and MMR’s global business.