QUALIFICATIONS & EXPERIENCE:

• 2+ years in a helpdesk or technical support role
• Basic understanding of Windows and macOS environments
• Familiarity with Microsoft 365, user support tools, remote desktop solutions, VOIP/SIP systems, and basic network support.
• Exposure to firewall and network configuration is a plus
• Prior experience working in ISO 27001 certified and/or SOC 2 compliant environments preferred
• Good communication and customer service skills
• Strong willingness to learn, document, and contribute to a security-conscious culture
  Longevity & Lifestyle Medical Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.

ROLE OVERVIEW

We are looking for a reliable and enthusiastic IT Support Engineer (L1) to provide day-to-day end-user support across hardware, software, and network systems. You will play a key role in onboarding, first-level troubleshooting, and helping to ensure an efficient and secure IT environment.

KEY RESPONSIBILITIES

• Provide frontline technical assistance to employees for devices, software, and peripherals
• Assist in the setup and deployment of new equipment (PCs/laptops, monitors, printers, phones)
• Troubleshoot basic issues related to connectivity, system settings, or standard software
• Handle support ticket logging, tracking, and resolution/escalation as needed
• Assist with IT inventory management, user onboarding/offboarding, and password resets
• Follow documentation and internal support guidelines to ensure consistency