IT Support Engineer at Mountfitchet Group

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

5500.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365 Administration, Active Directory, Windows 11, VMware, Hyper-V, Cisco Networking, DNS, DHCP, TCP/IP, Exchange, Desktop Imaging, Backup Administration, Technical Support, Mobile Device Support, Server Configuration, Helpdesk Management

Industry

Airlines and Aviation

Description

Company Description Air Charter Service is a global aircraft charter broker specialising in private jet, commercial airliner, and cargo aircraft charters. Founded in 1990 and headquartered in London, the company operates through a worldwide network of offices across Europe, the Americas, the Middle East, Africa, and Asia-Pacific. We are seeking a dedicated IT Support Engineer to join our team to help maintain our company’s infrastructure, resolve technical issues and provide support to our employees both locally and globally. Job Description This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach. • Provide virtual and email support for internal users • Microsoft 365 User Administration • Starters / Movers / Leavers process • Backup administration and testing • Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate • Document new and update existing IT procedures • Assist with projects of all sizes, including technology infrastructure and software projects • Overall management and responsibility for the efficient handling of support requests • The ability to conduct and participate in client meetings / system demonstrations • Remote support for clients regardless of location • Software installation, desktop imaging, software inventory, and monitoring • Configuration and installation of physical and virtual servers • Administration and configuration of Cisco networking devices (switches / firewalls) Qualifications At least 1 year of technical experience Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support A professional approach with excellent communication and interpersonal skills Strong experience installing, supporting, and troubleshooting: Windows 11 Microsoft 365 and Exchange Active Directory Networking technologies including DNS, DHCP, and TCP/IP VMware and Hyper-V Remote access tools Mobile device configuration and support (iPhone/iPad) The ability to work effectively under pressure while maintaining a positive, customer-focused attitude The ability to accurately understand and interpret customer requirements Excellent time management skills with the ability to prioritise and manage workloads independently Additional Information WHAT IS IN IT FOR YOU Competitive Salary 20-day holiday which increases with length of service Additional paid leave for wedding, moving house, holiday shopping and more A friendly, fun and very exciting environment enhanced with regular company-funded social events and seasonal parties Check us out on social media! - Facebook - Instagram - TikTok - Twitter - Youtube - LinkedIn Compensation: SGD 4500 - SGD 5500 - monthly

Responsibilities

Maintain company infrastructure and provide technical support to internal users both locally and globally. Responsibilities include managing Microsoft 365, configuring servers and Cisco networking devices, and handling helpdesk requests.