What You'll Do

• Provide first and second-line IT support to employees across the business
• Manage and resolve IT support tickets in a timely and professional manner
• Set up laptops, desktops, mobile phones, and user accounts for new starters
• Configure and deploy IT equipment for Head Office and construction site offices
• Install and maintain printers, monitors, docking stations, and networking equipment
• Support Microsoft 365, Outlook, Teams, SharePoint, and Windows environments
• Manage user accounts, permissions, and access controls
• Maintain IT asset registers and equipment inventories
• Assist with IT security, including device security, password management, antivirus, and security best practices
• Troubleshoot hardware, software, networking, and connectivity issues
• Support the setup and relocation of site offices, ensuring all IT systems are operational
• Liaise with external IT suppliers and service providers when required
• Assist with system upgrades, software rollouts, and continuous improvement projects
• Produce clear documentation and user guides where required

What We're Looking For

• Experience in an IT Support, Helpdesk, or IT Systems Engineer role
• Strong knowledge of Microsoft Windows and Microsoft 365
• Experience setting up and supporting laptops, desktops, printers, and mobile devices
• Good understanding of networking fundamentals (Wi-Fi, switches, VPNs, TCP/IP)
• Experience with Active Directory, Microsoft Entra ID (Azure AD), and user account administration
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritise multiple support requests in a fast-paced environment
• Full driving licence and willingness to travel to project sites across Ireland when required
• Experience within the construction industry is advantageous but not essential
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