Job Description

Roles & Responsibilities

• Provide first and second-level IT support to users for hardware, software, desktop, and network-related issues.
• Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, maintain, and troubleshoot Windows operating systems and common business applications.
• Diagnose and resolve network connectivity issues, including LAN, Wi-Fi, TCP/IP, DNS, DHCP, and basic routing/switching issues.
• Perform basic configuration and troubleshooting of network switches, routers, access points, and other network devices.
• Troubleshoot internet, VPN, email, and other connectivity-related problems.
• Monitor and maintain IT infrastructure to ensure reliable system and network performance.
• Handle user support requests through calls, email, or ticketing systems and ensure timely resolution.
• Maintain proper documentation of IT assets, configurations, incidents, and resolutions.
• Assist with network installations, cabling, device deployment, and IT infrastructure projects when required.
• Escalate complex technical issues to senior engineers or relevant vendors when necessary.
• Ensure IT systems, devices, and network infrastructure are maintained according to company standards.
• Follow IT security policies and best practices while providing technical support.

Desired Candidate Profile

Experience: 2–4 years of UAE experience mandatory Qualification: Diploma/bachelor’s degree in IT, Computer Science, Networking, or related field Certifications: CCNA / CCNP certification will be an added advantage Location: Dubai. UAE driving license is Mandatory as this role requires site visit

Employment Type

• Full-time