Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company, but the company is based in Stockholm and has over 300 employees across Europe.
Job Summary: We are looking for an enthusiastic IT Support Engineer with a SaaS Ops mindset to join our team. This entry-level role is focused on providing exceptional user support and maintaining our SaaS applications and IT infrastructure. The ideal candidate will be passionate about technology, eager to learn, and ready to assist users with their technical needs.

REQUIREMENTS (MUST HAVE):

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• Basic understanding of computer hardware, software, and SaaS applications.

• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies and processes.
• Customer-focused mindset with a passion for helping users.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

REQUIREMENTS (NICE TO HAVE):

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• Associate’s degree in Computer Science, Information Technology, or a related field.

• Experience with popular SaaS applications (e.g., Office 365, Azure Entra, Intune).
• Knowledge of basic networking concepts and troubleshooting.
  About the Engineering Team

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• Provide first-line technical support to internal teams and users, resolving issues related to SaaS applications, hardware, and software.

• Assist with the setup, configuration, and maintenance of SaaS applications and IT systems.
• Monitor and manage user accounts, permissions, and access to SaaS applications.
• Troubleshoot and resolve technical issues promptly, escalating complex problems to senior team members when necessary.
• Collaborate with the IT team to ensure system consistency and reliability.
• Maintain accurate records of support requests, resolutions, and user feedback.
• Assist in the implementation of new SaaS solutions and IT projects.
• Educate and train users on best practices for using SaaS applications and IT systems.
• Ensure the security and privacy of user data and company information.
• Stay updated with the latest trends and best practices in SaaS and IT support.