IT Support Engineer

at  Nelsons Solicitors Limited

REQ000099

Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Nelsons and Slater Heelis.
We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group.
Currently, we are seeking a skilled and motivated IT Support Engineer to join our dynamic IT team. The successful candidate will be responsible for providing technical support, ensuring the smooth operation of our IT systems and resolving technical issues.

Key Responsibilities:

• Provide support for IT-related issues, including hardware, software, and network problems.
• Troubleshoot and resolve technical issues either raised by users or escalated by colleagues.
• Assist with the installation, configuration, and maintenance of IT systems and applications.
• Monitor system performance and ensure the security and integrity of data.
• Collaborate with other IT team members to identify and implement improvements to IT services.
• Document and maintain accurate records of support activities and resolutions.
• Provide training and guidance to colleagues and end-users as needed.

Requirements:

• Proven experience in an IT support role or similar technical support position.
• Strong knowledge of Windows operating systems and common software applications.
• Experience with network troubleshooting and configuration.
• Experience with Intune and SharePoint is a plus.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Hands-on attitude required.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Able and willing to travel to sites across the UK as required.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

If the above sounds like you then please click apply and one of our Recruitment & Talent Acquisition team will be in touch

• Provide support for IT-related issues, including hardware, software, and network problems.
• Troubleshoot and resolve technical issues either raised by users or escalated by colleagues.
• Assist with the installation, configuration, and maintenance of IT systems and applications.
• Monitor system performance and ensure the security and integrity of data.
• Collaborate with other IT team members to identify and implement improvements to IT services.
• Document and maintain accurate records of support activities and resolutions.
• Provide training and guidance to colleagues and end-users as needed