Requirements

We’re looking for knowledge and understanding in the following areas:

• Windows 11 configuration, troubleshooting, and user profile management.

• Cloud environments, e.g. Azure Active Directory and Microsoft 365 administration.

• Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.

• Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN).

Additional attributes we’re looking for:

• Strong customer service focus; strong communicate skills (colleagues at all levels).

• Problem-solving capability with a logical, methodical approach.

• Initiative to take ownership and accountability for projects\tasks.

• Ability to learn quickly and adapt to evolving technologies.

• Interest in cloud computing, automation, or scripting (PowerShell).

• Experience using ticketing or helpdesk systems.

• Demonstrate a proactive and positive attitude toward learning and development.

• Follow IT processes, documentation standards, and security protocols.

• Engage in continuous improvement by suggesting enhancements to IT services.

• Be willing to travel occasionally to other UK sites with members of the IT team.

• • Represent IT in a friendly, solution-oriented manner across the business.