We are seeking a skilled and customer-focused IT Support Engineer to join our technical team. The successful candidate will be responsible for providing first- and second-line support to end-users, maintaining IT systems and hardware, and ensuring smooth day-to-day operations of the organization’s technology infrastructure.

REQUIREMENTS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 1–3 years of experience in IT support or a similar role.
• Solid knowledge of Windows/Mac operating systems, Microsoft 365, and networking basics.
• Experience with Active Directory, DNS/DHCP, and remote desktop tools.
• Familiarity with ITIL practices and service desk operations is a plus.
• Strong problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus.
  Job Type: Full-time
  Pay: From AED3,500.00 per month
  Application Deadline: 30/05/2025
  Expected Start Date: 01/06/202

• Provide technical support to end-users via phone, email, chat, or in-person.
• Troubleshoot hardware, software, and network issues on desktops, laptops, printers, mobile devices, etc.
• Install, configure, and maintain software applications and operating systems (Windows, macOS, Linux).
• Manage and support Active Directory, user accounts, and access permissions.
• Assist with network infrastructure maintenance, including Wi-Fi, switches, firewalls, and VPN.
• Monitor IT systems and respond to incidents, alerts, and performance issues.
• Document issues and solutions using the company’s ticketing system.
• Assist with onboarding/offboarding of employees including hardware setup and account provisioning.
• Maintain inventory of IT assets and support lifecycle management.
• Coordinate with vendors and service providers for equipment repairs or procurement.
• Participate in IT projects, upgrades, and deployment initiatives as needed.