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IT Support Engineer at NTT DATA

, Northern Ireland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Customer Interaction, Windows Operating System, Linux, Unix, Desktop Configuration, Maintenance, Repair Services, Preventive Maintenance, Product Performance, A+ Certification

Industry

IT Services and IT Consulting

Description

Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals. Installs, maintains and optimizes desktop /notebook configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Instructs customers in the operation and maintenance of the system. 5+ years of relevant experience or equivalent combination of education and work experience. Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required. Strong customer interaction skills. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Responsibilities

The IT Support Engineer reviews, troubleshoots, and approves the operational quality of various devices. They also install, maintain, and optimize configurations while ensuring customer satisfaction.