Key responsibilities:

·        Provide friendly, responsive technical support to internal staff across systems.

·        Troubleshoot hardware, software, network, and account issues.

·        Setup & deploy devices, assisting with IT onboarding.

·        Assist with asset tracking and lifecycle management.

·        Participate in the weekend on-call roster (post-probation).

·        Log, action, and follow up on support tickets.

·        Maintain data quality across internal systems.

·        Contribute to the creation and improvement of IT documentation.