IT Support Engineer at Oritain

Dunedin, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Microsoft 365, Intune, Azure, SaaS, Networking, Infrastructure, PowerShell, Power Automate, Automation, AI tools, Troubleshooting, Hardware configuration, Security, Documentation, Service desk

Industry

technology;Information and Internet

Description

About The Role: This IT Support Engineer role exists to provide reliable, high‑quality IT support to Oritain’s global user base, ensuring day‑to‑day operational stability across end‑user devices, Microsoft 365, Intune, Azure, and core SaaS platforms. The role is service‑desk first, with primary accountability for resolving tickets efficiently, delivering onboarding and offboarding, and owning issues end‑to‑end to maintain a positive employee experience. This role is a new role supporting the removal of Chorus, ensuring continuity of IT support capacity and avoiding risks to service levels, response times, and operational resilience. Expanding headcount is essential to support Oritain in a post Chorus environment. In addition, this position supports the ongoing modernisation of IT operations by adopting an AI‑first and automation‑led approach. By reducing repetitive tasks, improving self‑service, and supporting security, infrastructure, and audit activities, the role contributes to a scalable, efficient, and secure IT service, and aims to help support all business units move effective towards AI usage. Key Responsibilities: Core IT Support: Provide 1st–3rd line IT support across multiple regions. Act as a visible approachable face within Oritain to: Resolve IT problems, Discuss IT automation projects that our people have, Help our people use AI and automation to improve what they do. Manage and resolve tickets efficiently using our ticketing system, including automation of our own repetitive support tasks. Deliver the IT elements of onboarding and offboarding. Set up, configure, and troubleshoot end‑user hardware (laptops, mobiles, peripherals). Support Microsoft 365, Intune, Azure, and core SaaS applications. Troubleshoot networking, connectivity, and infrastructure issues. Escalate issues appropriately to our Service Delivery Lead, while owning resolution end‑to‑end of tickets and projects. Maintain clear and accurate support documentation, and knowledge articles, for our AI helpdesk agents to effectively engage tickets. AI‑Enabled & Automation Support: Use AI tools to improve day‑to‑day IT support productivity. Be AI‑first, continuously thinking on how AI can help improve what we do. Identify automation opportunities that reduce repetitive support tasks (e.g. onboarding steps, access requests), and work with our Service Delivery Lead to bring these ideas to life. Contribute ideas for improving self‑service and knowledge quality using AI and automation. Assist in maintaining or refining existing automation workflows, within IT, and Oritain as a whole. Apply a security‑first approach to all AI usage and automation, following Oritain policies and governance. Infrastructure & Security Support: Assist with patching, backups, endpoint health, and security tooling. Support infrastructure and deployment projects. Perform scheduled checks to ensure systems and processes are operating as expected, while using AI to help efficiency. Work with third‑party suppliers and service partners. Support our security department in audits. Skills & Experience: Essential Hands‑on experience providing IT support. Proven ability to manage and resolve service desk tickets effectively. Strong knowledge of Microsoft 365, Intune, and Azure. Good understanding of networking and infrastructure fundamentals. Exposure to scripting and automation (e.g. PowerShell, Power Automate). Comfortable using AI‑assisted tools to improve day‑to‑day work. Security‑first mindset, following policies and governance. Strong troubleshooting and problem‑solving skills. Clear communicator with good documentation practices. Ability to work independently and prioritise workload effectively. Proactive mindset with a desire to continually improve IT services through automation and AI. Desirable Microsoft certifications (e.g. AZ‑900, MS‑900, MD‑102 or similar). Experience supporting users in a global or multi‑region organisation. Exposure to automation or workflow improvement in IT operations (e.g. onboarding, access requests). Familiarity with IT service management practices (incident, request, change). Awareness of security, compliance, or audit‑driven environments. To Apply If you believe this is the right role for you and that Oritian is the place you want to be, we encourage you to express your interest by submitting an application. While we are passionate about creating a diverse and inclusive organisation, we are only able to consider applications from individuals who currently live in New Zealand and already have the legal right to work here. Please note that any offer of employment would be conditional upon Oritain obtaining satisfactory references and background checks. These will be undertaken by Oritain, information service providers, and third-party agencies of the Company's choice.

Responsibilities

Provide 1st to 3rd line IT support for a global user base while managing end-to-end ticket resolution and hardware configuration. Drive IT modernization by implementing AI-first solutions and automation to improve operational efficiency and self-service capabilities.