We have an exciting opportunity for an IT Support Engineer to join our IT team based in Hemel Hempstead. You will join us on a full-time, permanent basis, preferred working times 11:00 - 19:00 and in return, you will receive a salary in the range of £25,000.00 - £30,000.00 DoE plus benefits.

ABOUT US

At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients.
Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff.
We have extended our service offering our day case theatres on site. Patient pathways and continuity of care are of the utmost importance to us and we believe that the ability to offer consultations, testing, imaging and surgery under one roof will positively impact our patients experience with us. Our aim is to provide the very best in healthcare in the fastest possible time. No case is too small, and every case is as important to us as it is to our patients.
Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND EXPERIENCE:

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Educated to degree level within the related field and, or at least 2 years of relevant industry experience.
• Experience of working within an IT support function providing ticket management, incident and problem management of applications, software, hardware, and network components.
• Creating and, or following application installation policies, guidelines, standards, and procedures
• Able to work with all IT suppliers effectively and build relationships with all teams.
• Able to work within a highly regulated industry and able to prioritize work under pressure.
• An understanding of supporting an IT infrastructure consisting of; Network switches, cat5/6e cabling, security/firewalls, VPN, MS Server, VMWare V-Sphere, Hyper-V, and VOIP.
• Experience of operating systems such as Windows 11/10/ Windows Server 2022 and MAC OS.
• Experience of providing 1st class customer support & User training
• Hardware and Software installation, configuration & testing, and administration.
• Awareness of backup and restore technologies.
• Understanding of supporting an Office 365 environment consisting of MS Exchange, Outlook, SharePoint, One Drive, etc.
• Understanding of supporting and administering an IP telephony system and mobile devices such as; Android, Tablets, etc.
• A good working knowledge of the Microsoft Office suite including Excel, Word, PowerPoint.
• Awareness of ITIL and Prince2 methodologies.
  For full details, please refer to the job description and person specification attached.

YOUR RESPONSIBILITIES WILL INCLUDE:

• To be the primary professional responsible for providing 1st and 2nd line support of the company IT & network infrastructure, associated applications, hardware, and user-base.
• Supporting the company user base with day-to-day issues and requests and being the key person to work alongside and coordinate work with current IT suppliers and software vendors.
• Technical experience and an appetite to provide a high level of customer support throughout a private healthcare setting.
• To participate and undertake tasks in projects throughout the business.
  The successful candidate will be required to take part in the weekend on-call rota.

SHORTLISTED CANDIDATES WILL BE INVITED TO A COMPETENCY-BASED INTERVIEW, DURING WHICH THEIR TECHNICAL SKILLS AND SUITABILITY FOR THE ROLE WILL BE ASSESSED.

Click apply today to be considered for the IT Support Engineer role – we would love to hear from you