PEO Canada is partnering with our client, a leader in providing technology solutions to organizations, to hire an IT Support Engineer in their Mississauga office. This is a customer-focused role in which the Support Engineer will be expected to handle and resolve customer issues through phone and email.

REQUIREMENTS:

• Possess college degree or equivalent technical experience
• 3+ years’ experience in an IT position or support environment configuring and supporting various systems.
• Experience working across multiple disciplines (Servers, Desktop, Cloud, LAN, WAN, Voice)
• Knowledge of basic network troubleshooting
• Knowledge of basic Windows troubleshooting
• Ability to work independently without supervision
• Strong verbal and written communication skills
• This position schedule is 4:00pm until 1:00am.
• Cisco Network Certification is an asset
• Azure Cloud Certification is an asset
  This is a newly created in-office position with working hours from 4:00 pm until 1:00 am; and offers the opportunity to join an organization that consistently receives a 5-star rating from its employees.
  Thank you to all candidates for their interest. Only those with relevant experience will be contacted.
  Job Types: Full-time, Permanent
  Pay: $45,000.00-$60,000.00 per year
  Work Location: In perso

• Handle incoming phone calls, gather information, create tickets in ticketing system and escalate/assign as necessary
• Work on trouble tickets to troubleshoot & resolve client network, security, cloud and voice related issues in a timely manner
• Moves/Add/Changes for Client phone systems, network devices, VMware, AWS, or Azure
• Provide support for Windows servers, PCs and laptops as well as loading software
• Responding to monitoring and security alerts according to standard processes
• Execute software updates to network devices and systems
• Escalate issues and partner with Engineering team for network & system infrastructure support
• Update and create internal articles and/or documentation
• Check to ensure backups have been completed and remediate failures when necessary
• Create and manage user accounts in Active Directory
• Work within required SLAs for the business and provide regular and frequent status updates