Level 1 IT Support Technician – Field-Based

About the Role

We are seeking a motivated and enthusiastic Level 1 IT Support Technician to join a growing IT support team servicing a portfolio of clients.

This is a field-based, hands-on role and is ideal for someone early in their IT career who is eager to develop their technical skills, gain exposure to a broad range of technologies, and progress into more senior support and project-focused roles.

Key Responsibilities

Reporting to the IT support team, your responsibilities will include:

• Providing Level 1 technical support to a client base of private schools
• Managing and responding to support requests through ConnectWise
• Monitoring and supporting client environments using NinjaOne RMM
• Assisting with user access, documentation and credential management through IT Glue
• Supporting users across Microsoft 365 and Google Workspace
• Providing support for Apple devices and education environments
• Assisting with device management using JAMF and Microsoft Intune
• Troubleshooting hardware, software, network and end-user issues
• Providing responsive, professional and customer-focused support to school staff
• Escalating more complex technical issues to senior team members when required
• Maintaining accurate ticket notes and technical documentation
• Working closely with senior technicians and gaining exposure to a variety of technologies and IT projects

About You

To be successful in this role, you will ideally have:

• 1–2 years of IT support experience, or relevant practical experience
• A relevant IT qualification or degree is preferred
• A genuine passion for technology and problem-solving
• A strong desire to learn, develop your technical skills and pursue industry certifications
• Excellent communication and customer service skills
• The ability to work independently while also contributing effectively as part of a team
• A professional and approachable manner when working with school staff and clients
• A willingness to work regularly on-site across Inner Eastern Suburbs.

Experience with any of the following technologies will be highly regarded:

• ConnectWise
• NinjaOne
• Microsoft 365
• Google Workspace
• JAMF
• Microsoft Intune
• Apple devices and education environments
• IT Glue

Career Development

This role offers an excellent opportunity for someone looking to build a long-term career in IT.

You will receive exposure to a diverse range of technologies, client environments and technical challenges, while working alongside experienced IT professionals. Strong performers will have opportunities to progress into more advanced support and project-focused roles as their skills and experience develop.

Requirements

• A current or willingness to obtain a Working with Children Check is required
• Support is available for the successful candidate to obtain the required check
• Applicants must have the ability to work regularly on-site in the Inner Eastern Suburbs.

If you're an ambitious IT professional looking for an opportunity to develop your skills, gain valuable hands-on experience and take the next step in your IT career, we'd love to hear from you.

If you want, I can also make this more sales-focused and candidate-attractive for SEEK, including a stronger headline, “Why Apply?” section, and suggested SEEK salary/benefits wording.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How much notice are you required to give your current employer?