IT Support Engineer
Glasgow
Salary up to £28,800 per annum depending on experience
Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism and aged related needs?
Real Life Options are a not for profit charity with a personal-centred support approach helping and assisting people to live a fulfilled and are now looking to fill the role of ICT Support Engineer
As ICT Support Engineer you will be responsible for providing effective 1st line support to customers of the ICT department, assist in resolution of technical issues and in providing system administration activities. You will also be involved in supporting the implementation of new ICT related projects and systems including initiatives to develop ICT skills within the organisation.

The role will involve:

• Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do.
• Act as point of contact for all RLO Group employees for ICT related queries and issues within a country (Scotland or England)
• Provide effective responses to ICT faults and enquiries
• Escalate any issues quickly to more senior team members
• Maintain accurate records of ICT assets
• Provision of routine ICT reports
• Assist in administering users of systems including Entra, RDS, M365 and company specific applications.
• Fix faults relating to phone, mobile and computing hardware or set-up from new
• Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
• Work with external suppliers to provide effective ICT solutions and support
• Work closely with Operations and Functional Teams to provide an effective ICT support service to agreed service level agreements
• Assist with creation of training or communication video’s and upload onto appropriate social media or file sharing channels
• Contribute to enhancement of employee ICT skills

QUALIFICATIONS

• ITIL desirable

OTHER RESPONSIBILITIES

• Adhere to organisational policies, procedures and work practices at all times.
• Ensure diversity and equal opportunities are promoted in all aspects of your work.
• To understand and comply with the responsibilities arising from the Health and Safety at Work legislation.
• To respect and adhere to the policies of Confidentiality and Data Protection.
• Participate in appropriate training and development activities.
• Any other reasonable duties commensurate with the post.

The role will involve:

• Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do.
• Act as point of contact for all RLO Group employees for ICT related queries and issues within a country (Scotland or England)
• Provide effective responses to ICT faults and enquiries
• Escalate any issues quickly to more senior team members
• Maintain accurate records of ICT assets
• Provision of routine ICT reports
• Assist in administering users of systems including Entra, RDS, M365 and company specific applications.
• Fix faults relating to phone, mobile and computing hardware or set-up from new
• Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
• Work with external suppliers to provide effective ICT solutions and support
• Work closely with Operations and Functional Teams to provide an effective ICT support service to agreed service level agreements
• Assist with creation of training or communication video’s and upload onto appropriate social media or file sharing channels
• Contribute to enhancement of employee ICT skill