About the job

IT Support Engineer

A fantastic opportunity for an IT Support Engineer to join a rapidly growing, cutting-edge AI software company. This is an excellent opportunity for someone with commercial IT support experience who enjoys taking ownership of technical issues and providing high-quality support across a fast-paced technology business. You will work across a broad range of internal IT systems and technologies, supporting end users while also gaining exposure to systems administration, infrastructure, security and automation projects.

Location: Central London, fully on-site, 5 days per week

Salary: Negotiable + benefits

Requirements for IT Support Engineer:

• At least 1 year of commercial experience working within IT Support, Desktop Support, Service Desk or a similar technical support role
• Degree educated with a 2.1 or 1st class degree in Computer Science, IT, Engineering or a related technical subject
• Strong experience supporting Apple macOS devices within a commercial environment
• Experience supporting Windows devices
• Experience administering Microsoft 365 / Office 365, including users, groups, permissions and associated services
• Experience working with device management / MDM tools, ideally Jamf
• Experience with identity, user account and access management
• Experience with Microsoft Entra ID / Azure AD
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
• Strong troubleshooting skills across hardware, software, operating systems and connectivity
• Experience independently managing support tickets and technical issues through to resolution
• Excellent communication skills with the ability to confidently support users across all levels of a business
• An understanding of IT and endpoint security best practices
• Experience with Linux and/or scripting using Bash, PowerShell or Python would be beneficial

Responsibilities for IT Support Engineer:

• Provide day-to-day technical support to employees, taking ownership of issues from initial diagnosis through to resolution
• Set up, configure and maintain laptops and other end-user devices
• Manage user accounts, permissions and access across internal systems and applications
• Manage the IT elements of employee onboarding and offboarding
• Diagnose and resolve hardware, operating system, application and connectivity issues
• Support meeting rooms, video conferencing, AV equipment and other office technology
• Manage IT hardware and inventory, including laptops and peripherals
• Assist with endpoint management, software deployment, patching and security
• Maintain clear internal IT documentation and processes
• Support wider systems administration and infrastructure activities
• Identify opportunities to automate and improve repetitive IT administration tasks
• Work closely with the wider technical team on IT, infrastructure and security projects

What the role offers:

• The opportunity to join a rapidly scaling AI software company working with highly advanced technology
• A varied IT role offering exposure beyond traditional support into systems administration, infrastructure, security and automation
• Excellent opportunities to broaden your technical skillset and take on increasing responsibility as the company continues to grow
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