IT Support Engineer (Remote - US) at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

129883.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Onboarding, System Administration, Endpoint Management, Inventory Management, Process Improvement, Documentation, Project Management, macOS, Windows, Google Workspace, Okta, Slack, Jamf, Jira, Confluence

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support Engineer in United States. In this role, you will be a key contributor to ensuring seamless technology experiences for employees across a hybrid work environment. You will manage end-to-end IT support, from onboarding and offboarding to troubleshooting hardware and software issues. You will collaborate with cross-functional teams to maintain secure, reliable, and efficient systems while improving IT processes. This position offers the opportunity to have a tangible impact on operational excellence, employee productivity, and technology adoption. You will thrive in a fast-paced environment that values autonomy, problem-solving, and a proactive approach. Accountabilities As an IT Support Engineer, your responsibilities will include: Technical Support: Manage and prioritize support requests via Jira Service Management, troubleshoot issues efficiently, and escalate when necessary. Onboarding & Offboarding: Provision and de-provision user accounts and equipment, ensuring smooth transitions for employees. System Administration: Administer enterprise applications such as Google Workspace, Okta, and Slack, managing accounts, permissions, and access issues. Endpoint Management: Use Jamf, Intune, and NinjaOne to secure, manage, and troubleshoot macOS and Windows devices; deploy hardware and software updates. Inventory & Asset Management: Maintain accurate IT inventory records, managing the lifecycle of equipment from procurement to disposal. Process Improvement: Identify recurring issues, develop scalable solutions, and automate IT processes to enhance efficiency. Documentation: Create and maintain comprehensive knowledge base articles and internal IT documentation. Project Management: Plan and execute medium-complexity IT projects, collaborating across teams to meet deadlines and deliverables. The ideal candidate will have: 3–5 years of relevant IT support experience in enterprise environments. Advanced hands-on experience with macOS and/or Windows operating systems. Proficiency in administering corporate applications such as Google Workspace, Okta, and Slack. Practical experience with MDM solutions like Jamf and ticketing systems like Jira, with knowledge base tools such as Confluence. Ability to independently troubleshoot technical issues, implement solutions, and proactively improve IT systems and processes. Proven project ownership skills, including planning, timeline estimation, and cross-functional collaboration. Strong written and verbal communication skills, capable of translating technical concepts for diverse audiences. A resourceful, impact-oriented mindset with professionalism, empathy, and ownership in all interactions. Experience in a hybrid or remote environment is a plus. This role provides a competitive total compensation and benefits package, including: Base salary range: $110,401 – $129,883 USD, dependent on skills and experience. Full equity and performance-based bonus eligibility. Comprehensive health benefits: medical, dental, and vision coverage. Flexible work environment supporting hybrid or remote schedules. Paid time off and company-wide holidays. Professional development opportunities and access to IT tools and resources. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

As an IT Support Engineer, you will manage end-to-end IT support, ensuring seamless technology experiences for employees. You will collaborate with cross-functional teams to maintain secure and efficient systems while improving IT processes.