Act as the primary point of contact for all internal IT requests, providing rapid, high-quality resolution for hardware, software, and connectivity issues.

- Own the end-to-end employee lifecycle for IT, from hardware provisioning and setup to offboarding, ensuring a premium experience for every team member.

- Maintain the health and availability of core corporate systems, including Video Conferencing, Printing, and Directory Services, ensuring they are "always ready" for business use.

- Consistently meet or exceed a 90% SLA target on work items, demonstrating a commitment to reliability and service excellence.

Hands-On Global Support Operations

- Manage and maintain the SaaS and IaaS ecosystem (Google Workspace, AWS, Azure), ensuring these platforms are optimized for global collaboration.

- Take a lead role in managing Global Support Operations, coordinating with 3rd party vendors to ensure consistent service standards are met across all international locations.

- Support the Senior Systems Engineer on infrastructure projects, including network deployments and server maintenance in both cloud and On-Premise environments.