About the job

IT Support Engineer (CAD & Engineering Workstations)

We are currently looking for an Onsite IT Support Engineer with strong experience supporting CAD applications and engineering workstations.

This role is hands-on and user-facing, focused on resolving incidents, maintaining local IT infrastructure, and ensuring stable and efficient IT environments for engineering teams.

Role Overview

Part-time role

Location: 2 days Onsite in Derby

Start: ASAP

Assignment: 6 months + extensions

Key Responsibilities

• Provide onsite IT support for hardware, software, and IT services

• Support and troubleshoot CAD applications and engineering workstations

• Resolve 2nd/3rd line incidents and escalations

• Handle service requests (hardware replacement, software deployment, peripherals)

• Maintain and support office IT infrastructure (network, meeting rooms, printers, plotters)

• Support onboarding, role changes, and offboarding processes

• Perform patching, updates, and maintenance for CAD-related systems

• Collaborate with central IT teams and external specialists

• Ensure system performance and stability after changes

• Maintain accurate records in ITSM tools

• Contribute to IT projects (relocations, upgrades, rollouts)

Key Requirements

• Strong experience in onsite IT support (2nd/3rd line)

• Experience supporting CAD applications and engineering environments

• Experience with hardware, laptops, peripherals, and specialized equipment

• Good understanding of network infrastructure and office IT environments

• Experience working with IT service management tools

• Strong troubleshooting and communication skills