IT Support Engineer

at  Sopra Steria

Are you an IT Support Engineer looking to join an established team and be part of existing and future projects with the Defence and Security sector? You will be working alongside a small team of Engineers as part of the wider functional department.
You will have proven experience providing Software and Hardware support in a fast paced environment, providing hands-on knowledge with builds, support issues, systems updates and deployments.
This role requires on-site working, 5 days a week, in Gloucestershire.

IT WOULD BE GREAT IF YOU HAD:

• Knowledge of Linux and Red Hat would be great, but not essential, there will be the opportunity to learn.
• Project management experience
  If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

LOVED READING ABOUT THIS JOB AND WANT TO KNOW MORE ABOUT US?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK’s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application

• Performing daily system checks (identify and resolve any issues with local infrastructure and remote hardware)
• Investigating reasons for service problems (e.g. connectivity issues, hardware faults).
• Service and Incident management activities.
• Triage support tickets and resolve or escalate where necessary.
• You will be assisting with user support queries.
• You will be ensuring ITIL service management processes are followed for all incident and change related activities.
• Maintaining anti-malware status is up to date across the estate, and ensuring new updates are delivered in a timely manner.
• Maintaining infrastructure security through the application of regular system security patching.
• Managing System Updates, through the deployment of new software releases (as and when available).
• Managing the deployment of hardware updates and recalls (as and when necessary) to include testing of hardware, commissioning of hardware at new sites.
• Review site surveys and establish suitability for deployment.
• Ensuring asset management systems are kept up to date in line with the above activities.