QUALIFICATIONS:

• 1–2 years of experience in a similar onsite IT support role.
• Familiarity with Windows OS, Office 365, Active Directory, and basic network troubleshooting.
• Hands-on experience with device imaging, hardware setup, and software installations.
• Strong customer service and communication skills in English.
• Ability to work independently and manage time efficiently.

ROLE OVERVIEW:

We are seeking a proactive L1 Onsite IT Support Engineer to deliver day-to-day technical support at our Woodlands office. The ideal candidate will manage end-user issues, perform device troubleshooting, and maintain IT standards in coordination with the global IT team.

KEY RESPONSIBILITIES:

• Provide L1 support for desktops, laptops, printers, and mobile devices.
• Perform password resets, MFA updates, basic diagnostics, and BitLocker recovery.
• Handle imaging, software installation, and user onboarding support.
• Support meeting room technology and troubleshoot uniFLOW printing solutions.
• Maintain accurate documentation and update knowledge bases.
• Coordinate with regional IT teams for escalations and issue resolution.
• Ensure compliance with IT policies and security standards.