IT Support Engineer / System Administrator (Level 2) at WorkNomads

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Intune, Entra ID, SharePoint, M365, System administration, IT support, Troubleshooting, Network connectivity, VPN, Firewall, Palo Alto, Identity management, Endpoint protection, Root-cause analysis, Documentation, Automation

Industry

Engineering Services

Description

We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country. WorkNomads is on the hunt for an IT Support Engineer/ System Administrator to join our team, working hybrid from the WorkNomads base in Sofia, Bulgaria. Who We Are: Remote engineering services, global impact — Expert engineering, design & business talent, cross-disciplinary project teams Diversity celebrated — 40+ nationalities, 4 continents, one team Continuous growth — We invest in you: projects, coliving, community, stretched beyond what you thought possible. Your mission at WorkNomads: • Resolve medium-complexity issues end-to-end across devices, identity, network, and applications - focusing on root cause, not just ticket closure • Standardize recurring issues into playbooks, reducing noise and improving scalability of support • Improve system stability by identifying misconfigurations across Intune, Entra ID, SharePoint, and endpoint setups • Provide structured escalations only when needed - with clear context, troubleshooting steps, and logs • Work hands-on with: Microsoft Intune – device enrollment, policies, compliance, deployments Entra ID (Azure AD) – access, roles, authentication, conditional access basics SharePoint / M365 – permissions, access models, collaboration setup Hybrid environment – understanding interaction between local devices, cloud, and identity • Support troubleshooting across network and connectivity layers (VPN, WiFi, VLAN basics, firewall-dependent access - Palo Alto environment) • Investigate cross-system issues by validating dependencies (device vs identity vs network) and coordinating with internal teams and vendors • Contribute to security and stability through proper configuration, policy enforcement, and endpoint protection practices • Support L1 and collaborate with senior engineers - bringing structure, clarity, and ownership in a fast-paced environment • Work on high-visibility infrastructure, integration, and enablement initiatives, contributing to value delivery projects and continuous innovation across the organization • Actively contribute to reducing ticket volume by improving systems, automation, and processes What you get: Real engineering exposure Growth path toward senior roles Opportunity to shape IT systems in a scaling company Work in a structured and high-impact team We want to hear from you if you have: 3+ years in Microsoft-centric environment Hands-on experience with Intune + Entra + SharePoint (practical troubleshooting, not just theory) Strong root-cause thinking and documentation discipline The ability to operate as a bridge between L1 and senior engineers Fluency in English A passion about continuous learning & collaboration in a global setting A team player mentality and believe no one should be left behind regardless of background Perks of being one of us: Competitive salary and social benefits Growth opportunities — learn from experts, expand your craft, work across industries Be part of something beyond work: culture, values, impact How to Apply / What Happens Next: 1. Send us your CV by hitting the “Apply” button. 2. You will hear from one of our Spotters within 5 business days with the next steps. 3. Meet us on MS Teams and tell us what excites you. 4. Next stage could be a test or a task - we want to see what you DO (not just what you say) 5. Along this journey and depending on the role you are applying for, prepare to meet either your future leader or our Head Honcho! 😉 Interest piqued? Join us! WorkNomads — A Nation Without a Country We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.

Responsibilities

Resolve medium-complexity technical issues across devices, identity, and network infrastructure while standardizing recurring problems into playbooks. Collaborate with senior engineers and internal teams to improve system stability, security, and automation across the organization.