Full job description

• Provide technical support to employee's queries and issues related to computer systems, software, and hardware.
• Walk end-users through the problem-solving process.
• Act as an IT Help Desk representative and ensure all queries are efficiently addressed and resolved in due time.
• Keep IT Helpdesk system records up to date.
• Train computer users when and as required.
• Install, modify, and repair computer hardware and software, as well as computer peripherals.
• Clean up and recycle computers.
• Run diagnostic programs to resolve problems.
• Maintain asset information for end-user IT equipment.
• Provide general administration support to the IT function.
• Provide high quality of customer service